FAQ

Where is my order?

Please see your tracking details from the confirmation email we sent you.

How long will it take for my package to arrive?

Our products are made to order. Give us a month from the shipping date to complete. see your tracking details provided in the confirmation email for more specific information.

Can I return my order?

Due to the nature of our products, we do not accept returns. If there is an issue with your order please contact us at [email protected]  within 48 hours of receiving the package with your full name, order number, AND a photo of the package. We can issue a refund of purchase, or send out a new product.

Can I exchange my order?

Due to the nature of our products, we do not allow exchanges. If there is an issue with your order please contact us at shopsaturdayluv@gmail.com  within 48 hours of receiving the package with your full name, order number, AND a photo of the package. We may then issue a refund of purchase, or send out a new product.

I've received a damaged package, what do I do?

In the unfortunate event you have received a damaged package, please contact us at shopsaturdayluv@gmail.com  within 48 hours of receiving the package with your full name, order number, AND a photo of the damaged package. We can issue a refund of purchase, or send out a new product.

I received my order, but an item is missing, what did I do?

In the unfortunate event that an item is missing, please contact us at shopsaturdayluv@gmail.com within 48 hours of receiving the package with your full name. order number, AND a photo of the package. We can issue a refund of purchase, or send out a new product.

I received an incorrect item, what should I do?

In the unfortunate event that you have received an incorrect item, please contact us at  shopsaturdayluv@gmail.com within 48 hours of receiving the package with your full name, order number, AND a photo of the package. We can issue a refund of purchase, or send out the correct product.